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  • Increase customer satisfaction and overall retention
  • Establish a reputation for excellent service
  • Improve employee performance and ultimately morale
  • Attract better quality of employees
  • Increase your customer’s positive word-of-mouth and referrals
  • Create customers who buy more because of enthusiasm about the service
  • Increase penetration into existing accounts
  • Improve overall organization performance

About Us

Jackie NewsomeJackie Newsom has twenty years experience in customer service, sales, information services and project management.  Previously employed by small and Fortune 500 companies, she has held management positions impacting customer satisfaction, sales and profitability.

As President of Infinite Options, specializing in Customer Service and Sales Support, her common sense approach to problem solving coupled with information technology savvy and exemplary leadership skills has contributed to her success in designing business solutions which significantly improve productivity, increase revenue and enhance customer satisfaction.  Ms. Newsom’s accomplishments include managing a multi-million dollar customer base for Digital Equipment Corporation, project managing a minority supplier training program for Southern California Edison, and outsourcing training administration for Southern California Edison.  She was also responsible for the program design, delivery, and train-the-trainer for customer service training involving over 1400 employees of the Dade County Aviation (Miami International Airport).

Her  “knock your socks off service philosophy” earned her company-wide national recognition as a recipient of Digital Equipment Corporation’s Sales Recognition Award for exceptional leadership in Customer Service and Administration.

Ms. Newsom espouses the values of quality customer service and as a result of putting the customer first, also earned the U. S. DEC Excellence Award for establishing and maintaining effective cross-functional communications and inspiring joint resolution to customer service issues.

Recognizing that major change efforts involve effective use of people, processes and technology, Ms. Newsom maximizes information technology; designs and delivers both human potential and information systems training programs to support improving service to the customer.

Ms. Newsom earned her BS in Business Administration from California State University-Dominguez Hills and her MS in Systems Management from the University of Southern California.

She is currently a faculty member at the University of Phoenix where she teaches project management and information technology management courses.